Best advice on scandals ever from TNH
Jumat, 31 Agustus 2007
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In the Making Light thread on the SFWA's debacle where Andrew Burt used a bot searching for 'Asimov' to issue DMCA takedown notices willy-nilly, sideswiping Cory, Teresa Nielsen-Hayden gave the clearest, most compact advice on handling net PR disasters ever: Get out there and say something, fast.Acknowledge that there have been screwups. Avoid passive constructions. Explain what you're doing to help...
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